At Soully EAST, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free exchange and refund policy.
1. 7-Day Exchange & Refund Window
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We offer a 7-day exchange and refund policy.
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The 7-day window begins on the date of delivery recorded by our courier partner.
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Requests made after 7 days from delivery will not be eligible for return or exchange.
2. Eligibility Criteria To be eligible for an exchange or refund, the item must meet the following conditions:
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The product must be unworn, unwashed, unused, and in its original condition.
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All original tags, garment bags, and packaging must remain intact.
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Proof of purchase (such as your order number or confirmation email) must be provided.
3. How to Initiate an Exchange or Return To submit a request, please follow these steps:
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Contact Support: Reach out to our customer care team within 7 days of delivery via:
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Email: soullyeastofficial@gmail.com
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Phone / WhatsApp: 03000113279
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Provide Order Details: Share your order number, reason for return/exchange, and photos/videos if the item is damaged or incorrect.
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Dispatch Package: Once approved by our support team, pack the item securely and dispatch it via a reliable courier to the address provided by customer care.
4. Refund Process
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Upon receiving and inspecting the returned item, our team will notify you of the approval or rejection of your refund.
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Approved refunds will be processed via bank transfer or store credit within 3 to 5 business days.
5. Shipping Costs
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Return courier charges are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item sent by Soully EAST.
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Original delivery fees are non-refundable.
6. Damaged or Wrong Items
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If you receive a damaged or incorrect item, please contact us within 24–48 hours of delivery with photographic evidence so we can arrange a replacement at no extra charge.