Return Policy

7-Day Return Policy

At Soully East, we want you to love what you purchase. If for any reason you are not completely satisfied with your order, we offer a 7-day return policy from the date you receive your item(s). Please read the following conditions to ensure a smooth return process.

1. Eligibility for Returns

  • Items must be returned within 7 days of receipt.
  • Products must be unworn, unwashed, and in their original condition with tags attached.
  • Items must be returned in the original packaging.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Clearance or final sale items
  • Customized or personalized products
  • Items damaged due to misuse or improper care

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at soullyeast@gmail.com within 7 days of receiving your order.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will provide you with return instructions and a return authorization code.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method to ensure your return reaches us safely. Soully East is not responsible for items lost during return shipping.

5. Refund Processing

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and automatically applied to your original payment method.
  • Please note that original shipping costs are non-refundable.

6. Exchanges

If you would like to exchange an item, please follow the return process outlined above and place a new order for your preferred item.

7. Contact Us

For further assistance, please contact our Customer Support team at soullyeast.com@gmail.com